FAQs
myvip FAQ — All your questions answered here
Frequently asked questions from players about the myvip platform are answered in detail here in English, covering deposits, live casino, responsible gambling, and support information.
Welcome to myvip. This FAQ page answers over 17 of the most common questions from Myanmar players. It covers how to deposit, how to play Live Casino, responsible gambling guidelines, and how to reach customer support — all designed so players can find answers quickly. If you can't find what you're looking for, contact us via Live Chat — we're available 24/7 to help.
Responsible Gaming
Playing responsibly
The minimum deposit at myvip is 20,000 Ks for all methods — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. No deposit fee is charged. We encourage players to set a budget and stick to it.
Yes, the myvip platform is for players aged 21 and above only. Anyone under 21 is not permitted to register an account or play. We strictly enforce this age requirement and prioritise responsible gambling.
Yes, if you want to stop playing, contact our 24/7 customer support team right away. You can set a cooling-off period (temporary break) or apply for self-exclusion (permanently blocking yourself from the platform). We always support players in keeping healthy gambling habits.
Trying to chase money you have lost, running into financial problems because of gambling, being unable to control or stop gambling, and spending so much time gambling that it affects your family, work, or relationships — these are clear signs of problem gambling. If you feel this way, contact our support team immediately.
You can reach the myvip customer support team 24/7 via Live Chat, or send an email to [email protected]. We can help with self-exclusion or a cooling-off period, and we will also point you to resources where you can get health-related support for gambling issues.
Payments
How to deposit
myvip does not charge any fees on deposits. However, payment providers such as KBZPay or Wave Money may charge a small fee on their end, so please check the terms of the relevant service.
Normally a deposit should complete within a few minutes. Network congestion on the bank or payment provider's side can cause a short delay. If it has been more than 15 minutes, please contact our support team via Live Chat and provide your transaction slip or transaction ID.
Log in to myvip, go to the deposit section, and select KBZPay. Enter the amount (minimum 20,000 Ks) and note the recipient KBZPay number shown. Open your KBZPay app, make the transfer, enter the reference number, and tap Confirm. Then enter the Transaction ID back in the myvip deposit form.
Yes, Wave Money is one of the payment methods available at myvip. In the deposit section, select Wave Money, transfer the amount from your Wave app to the Wave Money number shown, and enter the Transaction ID in the deposit form. Note that the minimum is 20,000 Ks.
Live Casino
Live Casino
In Roulette, you predict which number or colour (red / black) a small ball will land on as it spins around a wheel. You can bet on a single number or multiple options, with payouts ranging from 1x to 35x depending on the bet type. In myvip's Live Casino, a professional dealer runs the game in real time.
In Live Dealer games, a real dealer opens cards or spins a wheel and streams it live via video. Players can enjoy a real casino feel from home and interact directly with the dealer via chat. Popular choices for Myanmar players include Baccarat, Roulette, and Dragon Tiger.
Yes, you can access myvip's Live Casino from any smartphone by opening it in a browser — no app download needed. It is designed with Myanmar's mobile networks in mind, so the video stream runs smoothly. With a decent data connection, you should have no issues playing.
In Baccarat, you predict which side — Player or Banker — will get closer to 9. Card values are added together and only the last digit is used (e.g. 15 = 5). You can also bet on a Tie, but note that a small commission is taken from Banker winnings. At myvip Live Casino, you can play with dealers who speak Myanmar.
Customer Support
Customer Support
myvip has two customer support channels — (1) Live Chat on the website: get instant responses through a two-way chat window; (2) Email at [email protected]: best for detailed enquiries or sending deposit / withdrawal records as attachments. Both are available in Myanmar language 24/7.
Yes, you can contact myvip's customer support team directly in Myanmar language. Live Chat is always staffed by Myanmar-speaking agents, so players can get help without any language barrier.
myvip customer service is available 24 hours a day, 7 days a week. You can open Live Chat and ask anything at any time in Myanmar Standard Time (MMT UTC+6:30). There are no late-night closing hours.
Having the following ready will help the support team assist you faster: a clear description of the issue, the email address or phone number linked to your myvip account, the Transaction ID and amount for any deposit / withdrawal matters, and a screenshot showing the problem if needed.
We are ready to help
If you have any question we can't answer right away, contact the myvip customer service team instantly via Live Chat. We are always ready to help in Burmese, 24/7.
Log in with myvip Login and open Chat